Costumer Knowledge: User Experience
How to leverage user knowledge to improve the UX, optimize BUSINESS performance and maximize ROI. Partnership Enfoque Research.
Our User Behavior Investigations detect both declared and latent needs, using an Outside-In approach. Partnership with ENFOQUE Research.
In times of exponential obsolescence, a Disruptive Innovation active non-stop for 20 years. In 2015, 15 new Brahma Freezers were installed in Rio de Janeiro.
Banco Real ABN AMRO was not efficiently communicating with its clients within all branches. Branch managers was rotated every year, with no solution to the problem. What to do?